Services

Business Consulting

All Slingshot ERP software development projects commence with either a Business Process Review (for more complex software development projects) or a Conference Room Pilot (where changes to our standard package are minimal). The objectives of the business consulting stage are to:

• Define the functional requirements of your new ERP software
• Provide a task list (with estimates) articulating how the work will be done
• Identify all deliverables and timing of milestones
• Delineate responsibilities between your organization and the Slingshot project team
• Provide a clear blueprint for all other aspects of project.

Implementation Services

Slingshot's approach to the provision of Professional Services (project implementation services) is characterized by one word: transparent. During implementation, Slingshot's Software Support Request (SSR) system is made available to all clients. Refer to the Implementation Services page for more detail.

SSR is available on-line, 24X7, and enables you to:

• Review full project status (including effort budget consumption against individual tasks)
• Raise questions and/or requests for system enhancements/issue resolution
• Run reports on the progress and financial status of your project

Ongoing Support Services

Slingshot’s support framework is designed to be flexible and responsive to your needs. Staged into a series of levels, you are able to choose that level of support that best suits your business. Each level of support is defined on the Ongoing Support Services page.